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Troubleshooting a Collection Server

The red exclamation point indicates that the Collection Server is offline.

Here are some troubleshooting tips to get it online:

  1. Try rebooting the Collection Server.
    1. Simply unplug the power from the back of the server
  2. Verify that the Collection Server has a valid internet connection via either Ethernet, cell modem, or wireless.
    1. If Ethernet; Press the F2 button on the collection server. Confirm that there is an IP address on the LCD. Also, confirm that a link light is on.
    2. If a cell modem is present; press the F1 button on the collection server. The LCD screen will show the signal strength of the modem. A percentage no less than (30) is expected.
    3. If wireless; Press the F3 button. If it is connected it will show the SSID on the LCD screen.
  3. Check Firewall.
    1. It’s possible that a Firewall is blocking connection to the Collection Server. Be sure that ports 52000 and 53226 are open on either a Windows Firewall or a specific company Firewall
  4. Check the elmah page. Elmah is a web page that will list current and past errors of the page.
    1. Cloud Account URL: https://sd.kcftech.com/elmah.axd
    2. Local Host URL: computername/elmah.axd
  5. Check the GUID.
    1. The ServerGuid is located here: C:\ProgramData\KCF Technologies\Smart Diagnostics\service\ServerGuid.set
    2. The GUID can only contain letters, numbers, and dashes. Also, it cannot be blank.
  6. Check the Configuration File.
    1. The Config file can be found here: C:\ProgramData\KCF Technologies\Smart Diagnostics\service\collectorsettings
    2. If Cloud; Verify that the <PrometheusURL> is https://sd.kcftech.com/restup/
    3. If Local Host; Verify that the <PrometheusURL> is https://computername:52000/restup/ OR https://localhost:52000/restup/

 

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