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Troubleshooting a Base Station

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The red (X) indicates that the Base Station is offline.

Here are some troubleshooting tips to get it back up and running:

  1. Try rebooting the Base Station.
    1. Unplug the power, wait 30 seconds, plug power back in.
  2. Verify that the Base Station has a valid internet connection to the cloud via either Ethernet cable, cell modem, or a company wireless.
    1. If ethernet or wi fi connection, make sure that ports 443, 1883, and 8140 are open on your firewall. Your internal IT help desk will be able to assist.
    2. If cell modem, AT&T, Verizon, or Sprint. Verify that the selected provider has coverage in your area. A simple google search can show a map of coverage of providers in selected areas

 

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